Privacy Policy

1. Overview

UpFit Australia Pty Ltd (UpFit, we, us, our) is committed to protecting the privacy of our customers, website visitors, and installer partners. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of your information as described in this policy.

2. What information we collect

We collect personal information necessary to provide our installation services. This includes:

• Name, email address, and phone number
• Vehicle details including make, model, year, and trim level
• Service address or suburb for mobile installation jobs
• Payment information — processed securely by Stripe. UpFit does not store card numbers or payment credentials
• Communications with us including enquiry form submissions and emails
• Website usage data including pages visited, device type, and browsing behaviour collected via cookies and analytics tools

We collect this information directly from you when you submit an enquiry, make a booking, or contact us. We may also collect information when you interact with our website.

3. Why we collect it

We collect personal information to:

• Process and manage your booking
• Communicate with you about your appointment
• Supply and arrange delivery of hardware to your address
• Coordinate installation services through our network of vetted installers
• Send you a receipt, tax invoice, and warranty information after your job
• Respond to your enquiries and provide customer support
• Improve our website and services
• Meet our legal and regulatory obligations

We do not use your personal information for direct marketing without your consent.

4. Disclosure to installers

To fulfil your booking, we share a limited set of your personal information with the installer assigned to your job. Installers receive only what is necessary to complete the installation:

• Your first name
• Contact phone number (provided within 48 hours of your appointment)
• Suburb or specific address (provided within 48 hours of your appointment)
• Vehicle details and service to be performed
• Any relevant job notes you have provided

Installers do not receive your email address, payment details, or any information beyond what is necessary for the job. All installers operate under a written agreement with UpFit that prohibits them from using your personal information for any purpose other than completing your UpFit job. They are required to handle your information in accordance with applicable privacy laws.

5. Third party service providers

We use trusted third party service providers to operate our business:

• Stripe — payment processing. Stripe's privacy policy is available at stripe.com/privacy
• Resend — transactional email delivery
• HubSpot — customer relationship management
• Google Analytics — website analytics (anonymised)
• Vercel — website hosting

These providers are contractually required to handle your information securely and only for the purposes we specify.

6. Storage and security

Your personal information is stored securely on servers located in Australia or in jurisdictions with equivalent privacy protections. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Payment card information is never stored by UpFit. All payment processing is handled by Stripe, which is PCI DSS compliant.

7. Cookies

Our website uses cookies to improve your browsing experience and collect analytics data. You can disable cookies through your browser settings, though some features of our website may not function correctly if you do.

8. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date.

To make a request, contact us at team@upfit.au. We will respond within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at team@upfit.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available at upfit.au/privacy. Material changes will be communicated via email to customers with active bookings.

11. Contact us